However, a payment may be requested where there is significant staff, postal or other costs, or for multiple enquiries. The Museum welcomes donations to support the considerable costs of this free service. Please direct your enquiry to one of the following:
For commercial enquiries, please see NHM Consulting
A response will normally be dispatched within five working days. Depending on the nature of the enquiry, it may be possible to provide a priority service with a rapid reply by fax or email for an extra fee.
For routine commercial enquiries there is a standard minimum fee (price upon enquiry), but there is a great variation in the amount of expert time, laboratory or other costs that may be required. Please contact us to be advised of the likely charge, and to define your requirements. VAT is chargeable on fees.